Find your order. Get it sorted.

How to look it up

Use the order number, your email with its lookup password, or order history in the browser you used to buy. Keep the number and password. For an older order without a lookup password, try the order number or the original browser.

Paid, but nothing has arrived?

Check the order status before paying again. If payment is delayed, arrives after expiry or delivery looks wrong, keep the payment record and ask Tiamo to check the order.

What support covers

Coverage, time limits and remedies follow the product terms at purchase. Send your order number, the problem and a redacted error screenshot. Tiamo replies in the evening, not in real time.

Do not post passwords, access keys or complete delivery content in a group. Use the Tiamo link at the top of this page or the floating support button.

Before placing an order

Choose the right region and quota, then read the delivery and support terms. Out-of-stock items cannot be ordered. Ask Tiamo about restocking; a date is not promised on an out-of-stock page.